A CMO's Perspective: Claire Jefferies at Identi

In this session, Claire Jefferies, CMO at Identi, offered a refreshingly honest take on what it means to lead with both head and heart. With a background spanning ExxonMobil, EA, and Orange, Claire blends performance-minded precision with a deep emotional instinct - especially in her current role in the pet tech space.

Claire spoke candidly about leadership lessons learned the hard way: from pitching mobile strategies during the launch of the first iPhone, to integrating 13 brands post-private equity investment. Her advice to marketers navigating big transitions? Get clear on what you want, and ask for it. Chemistry with agency partners matters just as much as credentials, and great creative is built on mutual honesty, not posturing.

Her reflections on reinvention, resilience, and trusting your instincts left a lasting impression, reminding us that the most impactful marketers aren’t just strategic thinkers, but also confident decision-makers unafraid to raise their hand and own the brief.

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