--- Invite only event ---
What is CX Connect?
A matchmaking event, where CX leaders at brands and businesses sit down with the country's best customer experience agencies and consultancies for honest, specific conversations. You come with your challenges. They provide the answers. Simple as that.
How does it work?
You tell The Ingenuity Group your current high level strategic challenges, we’ll then handpick a small selection of partners that are perfectly placed to solve them.
On the day, and via a series of rapid-fire 30-min sessions, you'll unpack your key areas of interest (and explore solutions) with each partner.
You'll leave armed with fresh insight, ideas, and inspiration.
Why attend?
- Solve problems, fast, with smart, outside-in thinking
- Get inspired by emerging trends and unexpected perspectives
- Network with fellow CX changemakers
- No pressure. No cost.
Do I need to have a specific brief in mind to take part?
No! The entire event is about finding new ideas, sense-checking possible strategic directions, and uncovering fresh thinking.
What other themes are people talking about?
Some of the topics already submitted by attending senior CX leaders include:
- Optimising digital experiences for agentic AI: how brands can structure content, platforms and customer journeys so autonomous AI agents can understand, navigate and use them effectively.
- How can brands future-proof their CX strategy as customer expectations continue to rise, often outpacing brands’ ability to deliver seamless experiences?
- What's the most effective way to translate Voice of Customer data into action that the business will prioritise and fund?
- How do we design personalisation at scale without it feeling intrusive or eroding customer trust?
Who is The Ingenuity Group?
We’re the biggest connector in the marketing world.
At The Ingenuity Group, we work directly with some of the most exciting brands and agencies - bringing them together to spark one powerful outcome: growth.
Whether it’s through events, thought leadership, communities, or content, everything we do is designed to help marketing thrive.
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